**What is the job about?**
- Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office.
- Create processed offers according to the description.
- Track offers according to specifications (e.g. sales guidelines).
- Follow up on Customer interactions within set SLA.
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create, delete and maintain Customer contact data in the SAP CRM system.
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Manage Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Handle order fulfillment tasks.
- Provide order and delivery status to Customers.
- Record Customer complaints and requests for Customer product returns.




- Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
- Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.
**What do you need to apply?**
- Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD).
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English
If you would like to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube
**We look forward to hearing from you.**
Tipo de puesto: Jornada completa
Horario:
- Lunes a viernes
Idioma:
- Inglés (Obligatorio)

📌 Customer Service Representative (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca