**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.
**What is this role about?**:
In the role of a **Technical Support Representative**, your main duty will be to assist clients with various products. We seek individuals who are enthusiastic about learning and taking initiative to ensure that all issues are resolved effectively, with a sense of accountability and ownership.
**What awaits you in this role**:
- Support clients across multiple products
- Initial point of contact for customer support issues
- Responsible for support cases through the entire life-cycle of the support case
- Log and track issues in the support ticketing system
- Triage support and other department ques
- Responsible for handling intricate customer support issues




- Handle support cases that sometimes require complex resolutions
- Handle internal/external configuration changes/tasks, data entry, etc.
- Responsible for more complex customer support issues
- Responsible for assisting Tier 1 associates
- Escalating issues to senior support team members as needed
- In-depth troubleshooting
**What we are looking for**:
- 1-4 years of customer support experience
- Technical troubleshooting and problem-solving skills
- Excellent verbal and written English skills
- Strong sense of ownership and responsibility
**What we offer**:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More!_
**Our Client's Background**
Our client is optimizes all renter interactions in one platform, from inquiry through renewals..
AVISO DE PRIVACIDAD

📌 Technical Support Representative (Guadalajara)
🏢 Helpware
📍 Guadalajara