Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
What will you do?
- Fix reported issues and advocate for the customer.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.
How do you qualify?
- 2 or more years of experience working in an operations environment.
- Background in customer service/support and IT, network, or IT security incident management.
- IT Security or IT Operations experience with corporate customers in production environments.
- Experience driving efficiencies, handling growth, and delivering results.
- Good understanding of IT, Network,



or IT SOC best practices and a real passion for continuous improvement.
Advantageous to have:
- Understanding of Networking and Layer 7 Protocols.
- Familiarity with Container technologies (Docker and Kubernetes).
- Knowledge of Data Representation types (XML, JSON and YAML).
- Public cloud experience with Amazon Web Services (AWS), Google Cloud Platform (GCP) and/or Microsoft Azure is preferred.
- Security product/solutions experience (Firewalls, WAFs, DDoS) is preferred.
- Strong troubleshooting skills, independent and collaborative.
- Approachable disposition and steadfast in delivering.
- Ability to prioritize and multitask when leading sophisticated technical issues.
- Phenomenal communicator with English
- Understanding of routing and switching technologies.
- Ability to read different scripting and automation (Python, Shell and Ansible).
- Experience with Virtualization technologies.
- Bachelor’s degree in Engineering or equivalent practical experience.
Physical Demands and Work Environment
- This role requires availability outside normal business hours to align with the distributed team or to respond to critical security events.
- Some travel may be required (less than 10%).
LI-KT1
LI-Hybrid1
Equal Employment Opportunity
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📌 Distributed Cloud Support Engineer I (Guadalajara)
🏢 F5
📍 Guadalajara