**Position Title**:
Customer Service Representative
**Category/Shift**:
Salaried Full-Time
**The Job You Will Perform**:
- Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
- Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
- Responsible for multiple accounts of small to medium customers with high complexity.
- Take customer orders from accounts managers or directly.
- Place orders for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize system to achieve on-time customer deliveries.
**The Skills You Will Bring**:
- Bachelor’s Degree in Related Field or Equivalent Experience
- 2+ Years of Customer Service experience; preferably 1+ years industry specific customer relations experience.
- Preferred experience working in a manufacturing environment
- Preferred computer data-entry experience




- Preferred experience in the corrugate box industry
- Customer focus
- Integrity and trust
- Action oriented
- Drive for results
- Problem solving
- Bilingual
**The Benefits You Will Enjoy**:
International Paper offers a health and welfare benefits package.
**The Career You Will Build**:
Sales and Leadership training, promotional opportunities within a general company
**The Impact You Will Make**:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re **Proud to be IP**.
**The Culture You Will Experience**:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
**The Company You Will Join**:
International Paper es un Empleador con Igualdad de Oportunidades, Nuestros principales valores: Compromiso, Responsabilidad, Respeto, Excelencia.

📌 Customer Service Representative (Santa Catarina)
🏢 International Paper
📍 Santa Catarina