**Descripción**:
!WE TRANSFORM THE FUTURE OF PEOPLE!
Gi Group Mèxico is the general network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to build bridges, change careers and transform people's future.
We support diversity and multicultural environments as it allows us to develop great projects. Additionally, we value respect, ownership, sustainability and innovation. We are looking for the next game changer to join the team as Account Maintenance Representative. Are you a digital nomad? Well this role was made for you, you can be located anywhere in CDMXand enjoy 100% of the flexibility that this implies.
We are 100% digital, we believe in your value and we promote your development at all levels.
Join our community of talents!
WeBuildYouCross
**Requisitos**:
**Responsibilities**:
As a Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
Provide accurate and effective solutions to problems, complaints and inquiries from customers, account executives and other team members.
Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution and quality assurance metrics.
Maintain knowledge of internal products, services and policies.
Perform other duties as assigned by supervisor or manager.
Skills and Knowledge:
Excellent communication skills in English and Spanish, both verbal and written.
Strong problem solving and critical thinking skills.




Ability to work under pressure and handle multiple tasks simultaneously.
Minimum requirements
- ️Hard Skills
Experience in the Area
Advanced English (C1)
1-3 years of experience working in a customer service environment
Experience in banking, finance, payments, or related customer service industries
Excellent customer relationship skills and a passion for achieving goals.
Knowledge and experience in troubleshooting
Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
Excellent verbal and written communication skills to manage internal and external relationships.
Ability to establish lasting relationships with clients and colleagues.
High school diploma or equivalent (minimum).
It is valued to have completed university or technical studies.
Soft Skills
Strong communication skills, with the ability to align the organization around complex technical decisions
Active coach and mentor whose goal is to develop and maximize the team's potential
Proactivity and passion for the client.
Assertiveness.
Our Benefits for You
Competitive salary, you work in a digital environment!
Type of contract: 100% Payroll with Law and upper benefits
Fun, inclusive and transparent work culture. This is very important for us as bridgers!
Advantages? Tons, it's a great interview question
Guaranteed high impact projects
Multicultural and intercultural teams, with high potential like yours
Our position
We support multicultural environments. For us, the most important thing is your values and the knowledge and potential you have.
We support 100% all genders, ethnicities, religions, abilities and talents, diversity allows us to develop great projects.
We care about you, you will be part of our family!
NOTE:We are aware of your time, the process will go so quickly as long as you are committed!
We can't wait to meet you!

📌 Account Maintenance Representative (Tláhuac)
🏢 The Bridge México
📍 Tláhuac