About the Role:
- The Sales Representative is responsible for a merchant's long-term retention and
revenue growth. Cultivate our relationships with SMB business owners, while helping
them craft a successful partnership.
- Demonstrate a broad scope, including making operational improvements,
troubleshooting product-related bugs, upselling incremental products and services, and
ensuring high levels of satisfaction and retention on a book of accounts.
**Responsibilities**:
- Connect and collaborate with our existing merchant partners to understand their unique
goals and priorities, and help resolve current challenges to retain and grow our partners
ongoing basis to monitor and support progress toward their goals
Skill Set Required
- 2+ years of experience in sales roles, increasing customer
satisfaction, retention, and product adoption
- Creative, motivated, and passionate about sales
- Experience using Salesforce or similar CRM tools
- Experience using Google Sheets or Microsoft Excel (can maintain complex
spreadsheets), on an intermediate to proficient level
- Experience using Outreach or similar engagement tools
- Ability to demonstrate empathy with partners’ needs and adapt to meet their unique
goals.