Are you a adaptable and customer-oriented individual with prior experience in insurance customer service? If you possess a friendly, client-first attitude, we invite you to join our team!
- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED**
**RESPONSIBILITIES**:
- Handle incoming and outgoing calls, offering information and assistance regarding insurance policies, coverage issues, customer complaints, and general inquiries.
- Demonstrate precision in verifying customer coverage and processing client policy modifications.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
**REQUIREMENTS AND SKILLS**:
- Minimum of one year virtual assistance or BPO experience or in a customer-facing role handling calls,
setting appointments, and providing customer support.
- Proficiency in Spanish and/or experience in the insurance service industry is a definite
- Excellent command of the English language and a collaborative team player.
- Self-learner, proactive, and strong interpersonal skills.
- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
- USB noise-canceling headphones.
- Internet speed of at least 25 Mbps, with backup power and internet.
- Willingness to work night shifts (Pacific Standard Time, USA).
- Immediate availability to start
We look forward to considering you for this exciting opportunity!
1. UPDATED Resume
2. Skype ID
3. 30-Second video introduction