**Summary**:
To provide customer service for direct sales to Mexican government since the reception and processing of sales orders and credit notes as well as analytical support to supply chain for reporting, compliance, and accuracy of data as well as having an active participation in processes improvement.
**About the Role**:
Location: Hybrid. CDMX
- Your responsibilities include, but are not limited to:
- Monitor and maintain correct system transactions related to order management processes according to defined business cases.
- Provide guidance and assist assigned customers for returns, write-off’s, rebates and credit/debit notes according to the established SOPs and guidelines.
- Perform system bookings for returns and issue credit notes in a timely manner taking into consideration month-end, quarter-end and year-end financial timelines.
- Define and decide on priorities for physical deliveries in collaboration With the Manufacturing Sites
- Perform order confirmation / inbound and outbound system bookings for manually placed orders in
- Maintain a proactive and close communication with customers and suppliers aligning daily business to guarantee a high customer service level at all times




- Facilitate communication of all customers and suppliers in alignment with direct communication principles and actively support in case no direct communication is in place
Role Requirements:
- University degree - Preferably Finance/Accounting or Business Administration
- Experience in Accounting/Finance: +2 years
- English (advanced)
- Experience with SAP, or comparable systems, preferred.
- Excellent attention to detail and organizational abilities
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that
Division
Finance
Business Unit
CTS
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Audit & Finance
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Ajustes de accesibilidad**:

📌 Order Management Specialist (Baja California Sur)
🏢 Novartis
📍 Baja California Sur