**Job Responsabilities**
- Maintan active and effective communication with the client to providing proactive support to achieve a high level of client satisfaction.
- Develop and monitor customer service level performance reports income profits, losses in a daily, weekly and monthly report.
- Lead and work with customer teams to resolve service issues or meet revenue and profit objectives.
- Management of internal supporting teams to provide communication of customer requirements and program implementations.
- Collaboration with the production department to meet customer expectations and company profits.
- Preparation of reports required by the client using system data.
- Management of periodic reviews for program milestones and/ or KPI measurements.
- Preparation and coordination of presentations for clients.
- Management of visits to client on company facilities.
- Preparation and execution of QBR account presentations with our clients.
- Identification of new business opportunities by developing a complete and in-depth knowledge of each client's business model, collaborating with marketing and sales team.
- Help achieve continuos improvement initiatives throughout the company.
- Participation in certification audits of quality management systems.
- Monitoring of corrective and/or preventive actions when required.
**Special knowledge**
- Understanding the International ISO 9001
- Management of Six Sigma and Lean Manufacturing.
- Microsoft Office computer packages.




- Interpretation of electronic diagrams.
- Measurement equipment.
**Experience**
- 5+ years of account or program management experience, successfully delivering solutions preferably in electronic equipment - oriented organizations.
- Extensive knowledge in repair processes.
- I deal with clients.
- Estadistic control.
- Staff adminitration.
- Introduction of new products.
**Competencies and abilities**
- English language (technical and conversational) from 80 to 100%
- Leader with negotiation skills.
- Planning capabilities.
- Analytical/ strategic.
- Consulting and training skills.
- Ability to be a results - oriented business partner.
- Skills for risk identification and timely decision making.
- Focus on working on the effective administration of human, financial, technological resources, etc.
- Proactive attitude.
- Sense of urgency to carry out activities.
**Scholarship**
- Bachelor's degree in administration, electronic, industrial engineering or similar.
Tipo de puesto: Jornada completa
Sueldo: A partir de $80,000.00 al mes
Beneficios:
- Confiable de gastos médicos
- Seguro de vida
- Servicio de comedor con descuento
- Vales de despensa
Pago complementario:
- Bono de asistencia
- Bono de puntualidad
Tipo de jornada:
- Lunes a viernes
Escolaridad:
- Licenciatura terminada (Deseable)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Program Manager (Ciudad Juárez)
🏢 VALUTECH OUTSOURCING S.A DE
📍 Ciudad Juárez