Descripción y detalle de las actividades
**ON-SITE POSITION.**
**Purpose**:
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
**Essential Functions**:
- Technical support, deploy hardware requested through SRMS, on-site hands-on support for other teams.
- Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity.
- Troubleshoots different software packages, hardware devices, and other peripherals.
- Support a complex and fast-paced environment with outstanding attention to customer satisfaction.
- Replaces hardware or software as needed.
- Assists user community in software and hardware problem resolution.
- Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community.
- Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
- Keeps up to date with current trends and is prepared to make recommendations.
- Keeps customer log updated.
- Produces support documentation.
**Additional Functions**:
Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.
Experiência y requisitos
**Education and Experience**:
- Bachelor's degree in computer science or related field.
- A minimum of 3 years of experience sufficient to successfully perform the essential functions of the job.
**Other Requirements**:
- Availability to work onsite.
- Advanced English Level.
- Experience with Windows Desktop Operating Systems.
- Experience supporting Apple IOS and MACOS devices.
- Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
- Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
- Ability to prioritize and multi-task.
- Effective oral and written communication skills, including user training and interpersonal skills required.
- A strong understanding of a wide variety of personal computing equipment and software.
- Ability to follow manuals and read complex instructions.
- Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
- Responsible experience in a support capacity in a user-oriented environment.
Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro
- Confiable de gastos médicos
- Bonos anuales
- Transporte
- Uniforme
- Caja de ahorro
- Descuentos de productos
- Servicios medicos en planta
- Comedor
- Calidad de vida* (viernes libre cada 2 semanas)
- Vales de despensa
- Programa Integral de salud
- Becas
- Seguro de accidentes
- Programa de becas
- Calidad de vida.
- Vales de despensa.
- seguro de vida
- bonos anuales
- caja de ahorro
- comedor
- fondo de ahorro
- transporte
- uniforme
- descuentos de productos
- seguro de gastos médicos
- plan de indexación
- servicios médicos en planta
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Turno Matutino
- Tuno de 10 horas
**Estudios** Carrera con título profesional
**Disponibilidad p. viajar** No