Customer Care Manager with technical knoleges in complete lines of production.
**Your Mission**:
- Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with theHSS&E; standards to ensure general support requests from customers are answered.
- Issue Service Request for intervention and ensure follow up with Planning team.
- Open and drive Non conformity through SINCRO until problem solved and it's confirmed by customer.
- Follow and support Field Service Engineer during intervention at customer site.
- Follow up and ensure Sales Order and Service order required are created and aligned.
- Collect and send technical report to customer.
- Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit.
- Organize stand alone or complete line regular maintenance and emergency intervention.




- Manage Warranty intervention following Issue resolution process.
- Troubleshooting and technical assitance for our customers during working hours.
- 365 Technical Assistance support.
**Your Profile**:
- 5 years of working experience in after sales or production plant.
- High technical knowledge of Sidel products and complete line equipment.
- Strong verbal and written communication skills in order to establish a very good customer relationship.
- Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills.
- Ability to interface with all levels of the organisation.
- Excellent multi-tasking abilities.
**Contract Type**:
**Permanent**:
**Country**:
**MEXICO**:
**Location**:
**Guadalajara**:

📌 Customer Care Manager (Guadalajara)
🏢 Sidel
📍 Guadalajara