For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
Before startingHow do our recruitment process look like?
2°/ If your CV is selected, you will be invited for an Exploratory Recruitment Interview (individual one). The recruiter you will meet with will be getting to know you better, understand who you are and what are your professional aspirations.
3°/ Finally, if the exploratory interview is positive, you will get an interview with the HRBP and the Hiring Manager!
**A Day In The Life**:
As a Customer Care Coordinator you must be self-motivated, proactive and able to work on your own initiative. Your responsibilities will be:
- Manage daily shipping in order to guarantee the customer service continuity and quality while optimising operational costs in compliance with the Group policy.
- Collaborate with the Transport Manager to prepare transport budgets and trends
- Specify Business Units transport needs and have it validated by the Transport Manager.
- Implement the transport plan by ensuring the daily shipping management
- Organize and implement daily planning of the transporters
- Carry out all the administrative tasks related to transport:
- Regulatory transport documents.
- Follow-up of transport regulations (legislation, dangerous goods, etc.)




- Check on payments and validation of transport costs
- Deliveries follow-up, recording and archiving of Proofs of Delivery (PODs).
- Update key indicators and build a dashboard of the transport activities (costs, deliveries, carriers, packs/pallet/units, truck utilisation etc )
- Maintain close relationships with carriers for the daily operations in the objective of logistic performance optimisation.
- Optimize the loading efficiency (trucks filling, respect of departure times, check the loading integrity).
- Guarantee the implementation and respect of the quality, safety and environmental norms according to the Group policy
**Who You Are**:
- Experience with Soriana Portal is a must
- Relevant work experience in a busy logistics environment.
- Good knowledge of MS office
- Some SAP Experience
- Highly developed interpersonal and communication skills
- Curious mindset that’s eager to learn and improve
**We Offer**:
- Protection: Protection for our employees (Medical & Health Insurance, Pension Plan and Flex Benefits)
- Health: Taking care of your physical and mental well-being (Employee Assistance Program, Medicall Home, Gym, Wellness Program, Health Day)
- Balance: Improve your level of personal and work life (Vacations, Personal Days, Flexibility, Friday Schedules and more )
- Workplace: More efficient and pleasant work (Parking and Corporate Cantine)
- Encouraging your Development: Learning Platform & Portfolio, International Mobility
- Supporting your Financial Health: Cash & Savings fund, tickets restaurant, Discount on L’Oréal Product and Bonuses

📌 Customer Service Commercial (Ciudad de México)
🏢 L'Oréal
📍 Ciudad de México