**The Role**
**Key Responsibilities**
- Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction.
- Maintain precise customer records, process accounts, and manage documentation with utmost efficiency.
- Tackle service or product issues by identifying the problem's root cause and articulating effective solutions.
- Provide clear explanations of betting rules, odds, and promotional details to ensure comprehensive customer understanding.
- Achieve and exceed both individual and team goals in accordance with the company's performance indicators and service agreements.
- Proactively manage customer complaints, offering solutions and follow-ups that aim to surpass customer expectations.
- Engage with customers enthusiastically in every interaction, enhancing their overall experience.
**Job requirements**:
- A minimum of 2+ years of experience in a customer service role.
- Experience with American markets or in the sports/betting industry is highly advantageous.
- A passion for American sports,



with a solid grasp of major leagues, teams, and sports betting terms.
- Exceptional communication and presentation skills; fluency in English is essential.
- Strong contact handling skills and active listening abilities.
- Proficiency with Zendesk and a high level of IT literacy.
- A customer-oriented approach with the ability to adapt to various personalities.
- Skills in multitasking, prioritizing, and managing time effectively, without the need for micro-management
**Other Important Requirements**
- Flexibility to work shifts that include nights, weekends, and holidays.
- Having your own office setup, including a laptop or PC and a headset, is very advantageous but not mandatory.
**Benefits**
- Competitive salary with the potential for remote work.
- Opportunities for training and development.
- Work in a collaborative international environment.
- Be part of a fast-growing company where you can truly scale your career.

📌 Customer Support Agent - Sports (Ciudad de México)
🏢 B2Spin
📍 Ciudad de México