**Capgemini is seeking a highly motivated and detail-oriented**Operational Support Analyst I for a top 10 US Insurance Carrier.**
**Role Description**:
- Provide Incident Management Support (L1) and triage issues
- ServiceNow Ticket Support
- Conduct research and analytics as needed to support various initiatives
- Listen to IVR calls and provide proactive recommendations for tuning and improvement
- Maintain documentation
- UAT Testing
- Production Validation Support - Support initial validation activities after a production deployment
- Monitor KPIs / Tracking Vigente Value of Deployed Change Requests.
- Participate in Inspect & Adapt;
- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholders
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S.



households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
**Location: India, Mexico**
**Requirements**:
**Total Work Experience**
Minimum Required: 1-3
Preferred: 4-6
**Language Proficiency**
English - Fluent
**Required Education**
Minimum Required: Bachelor
**Preferred Branches of Study**
- Data Analytics;
- IVR;
- IT
**Software / Tool Skills**- SQL - Entry Level (1-3 Years)
- Microsoft office (Word, Excel, Visio) - Entry Level (1-3 Years)
**Benefits**
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Home Office model
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally known group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development- Note: Benefits differ based on employee level

📌 Operational Support Analyst I (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México