Join the industry leader to design the next generation of breakthroughs
Customer Experience Senior UX Designer
**Position Overview**
**Why This Position is Needed**
The increasing emphasis on accessibility and user experience necessitates dedicated resources to monitor and innovate our digital properties. A focused team member will ensure we not only meet compliance requirements but also lead the industry in embracing best practices in the customer online user experience.
**Responsibilities**:
- **Building a Digital Customer Experience Library**:
- The new hire will develop a comprehensive library of GDM approved components with corresponding front-end code that enhances our digital customer experience.
- This library will focus on reusable components that will streamline development processes across all businesses.
- **Governance and Standardization**
- Providing standard UX-focused tickets for development teams, ensuring a seamless workflow and consideration of end-to-end customer journey.
- Ensuring inclusion of UI within UAT phase with set acceptance criteria.
- Implementing policies centered on accessibility, thereby promoting inclusive digital environments, and ensuring customer-based requirements are met.
- **Ensuring Compliance with WCAG 2.2 Accessibility Standards**
- The individual will ensure that all current design exceeds the standards set by WCAG 2.2 for accessibility.
- This involves comprehensive audits, code reviews, and the implementation of best practices for accessibility in design and functionality.
- Use suite of tools to ensure code is WCAG compliant and follows UX best practices.
**Qualifications and Experience**
**Education**:
- Bachelor’s degree in Interaction Design, UI Design, Computer Science, Software Engineering, Human-Computer Interaction (HCI), or a related field.




- Certifications in accessibility (e.g., Certified Professional in Accessibility Core Competencies - CPACC) would be a plus.
**Technical Skills**:
- Experience in working in/with front-end development technology teams, using languages that include HTML, CSS, JavaScript, & modern frameworks (e.g. SCSS, React, NextJS).
- Experience building and maintaining design libraries and systems (Figma, low-code or no-code framework, Atomic Design Principles).
- Familiarity with WCAG 2.2 standards and accessibility best practices.
- Knowledge of accessibility testing tools (e.g., Axe, WAVE, Lighthouse) for audits and validation.
**Experience**:
- 5+ years of experience engaged in front-end development processes, with a focus on user experience and accessibility.
- Experience in collaborating with UX designers and product teams to translate user needs into technical solutions.
- Prior experience in Agile development methodologies and working within cross-functional teams.
**Soft Skills**:
- Strong problem-solving and analytical skills to navigate complex projects and ensure compliance.
- Excellent communication skills to collaborate effectively with various stakeholders, including developers, designers, and product managers.
- Ability to educate and advocate for accessibility practices within the team and company.
**Portfolio**:
**Measuring Success**




Success in this role will be assessed through a variety of quantitative and qualitative metrics over the first year, including:
- **Front-End Code Library**:
- Effectively manage and govern the implementation of the digital customer experience front-end code library.
- Measure the adoption rate by tracking how often and how many development teams utilize the library in their projects.
- **WCAG 2.2 Compliance Metrics**:
- Conduct accessibility audits before and after implementing updates, aiming for a certain percentage (e.g., 90%+) of compliance with WCAG 2.2 standards across all products.
- Track the number of accessibility issues identified and resolved over time.
- **Customer Satisfaction**:
- Use surveys and feedback mechanisms to gather customer input regarding their experiences with our digital properties.
- Aim for specific improvements in customer satisfaction scores associated with accessibility and user experience.
- **Collaboration and Communication**:
- Evaluate feedback from team members and stakeholders regarding the ability to work cross-functionally, educate others on accessibility standards, and facilitate discussions.
- Regularly assess contributions to UX-focused tickets and the clarity and quality of documentation provided for specifications.
- **Training and Advocacy Efforts**:
- Measure engagement in training sessions or workshops conducted for the development teams on accessibility and best practices.
- Track the creation and dissemination of accessibility policies and guidelines within the organization.
- **Continuous Improvement**:
Set goals for personal professional development, such as completing relevant certifications or attending workshops/conferences, and review achievements against these goals
Additional Information
- ** JOB ID

📌 Senior UX Designer (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí