Company description
We solve the world’s cleaning and transport cooling problems with products that are environmentally sustainable, do not generate waste streams, and are occupationally safe. Our dry ice cleaning and dry ice production products put recycled CO2 to work - replacing harmful processes with a water-free, waste-free, and chemical-free solution.
Cold Jet is the general leader in dry ice technology. We are growing rapidly and we will continue to maintain our dominant market position by hiring, training, and retaining talented, energetic, and entrepreneurially-minded individuals around the world.
Our Culture
We have built a culture that encourages success and also promotes an environment of innovation and free-thinking. Initiative, hard work and achievement are attributes that we value and they do not go unnoticed.
We set challenging goals for individuals, and our company as a whole, and those that perform and produce results are rewarded, both financially and professionally. The opportunities are limitless for those that take part in steering the company to success and driving the company to further growth.
Customer Relationship Coordinator / Operations Support
Position Summary
The Customer Relationship Coordinator (CRC) plays a vital role in ensuring customer satisfaction and operational excellence within our service and repair center. This multifaceted position requires a highly organized and customer-centric individual with strong communication and problem-solving skills. The CRC will be responsible for managing the entire service repair process, from initial customer inquiries to order fulfillment and post-sales support. This position requires a regular in-office presence at our Monterrey, MX location.




Position Responsibilities
**Customer Service**:
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and exceeding customer expectations.
- Build and maintain long-term customer relationships.
- Actively seek opportunities to increase customer satisfaction and drive incremental sales.
- Conduct Tier 1 troubleshooting support for equipment.
**Service Repair Management**:
- Manage the entire order fulfillment process, ensuring timely and accurate delivery.
- Enter and maintain orders in the ERP system (Epicor).
- Coordinate with customs brokers, 3PL providers, and internal teams to ensure seamless order delivery.
- Monitor and communicate order status to all stakeholders.
- Execute shipping logistics, including order picking, packaging, and scheduling shipments.
- Utilize forklifts and other industrial equipment to manage inventory and shipments.
**Order Fulfillment and Logistics**:
- Manage the entire order fulfillment process, ensuring timely and accurate delivery.
- Enter and maintain orders in the ERP system (Epicor).
- Coordinate with customs brokers, 3PL providers, and internal teams to ensure seamless order delivery.
- Monitor and communicate order status to all stakeholders.
- Execute shipping logistics, including order picking, packaging,



and scheduling shipments.
- Utilize forklifts and other industrial equipment to manage inventory and shipments.
**Inventory Management**:
- Assist in developing and implementing inventory control procedures to optimize stock levels and minimize lead times.
- Maintain accurate inventory records and conduct cycle counts.
- Participate in inventory planning and replenishment activities.
- Analyze inventory trends and identify areas for improvement.
**Administrative Support**:
- Learn and maintain proficiency in Epicor, CRM software, and other relevant systems.
- Prepare reports and documentation as required.
- Assist with continuous improvement initiatives within the department.
Position Requirements
**Education and Experience**:
- Bachelor's Degree or equivalent military training preferred.
- 2+ years of experience in industrial equipment sales, service, or operations within a relevant industry.
**Skill Competencies**:
- Strong understanding of industrial equipment and related technologies.
- Ability to discuss technical aspects of products intelligently and provide basic troubleshooting support.
- Proficient in Microsoft Office Suite, with advanced Excel skills.
- Experience with ERP and CRM systems.
- Excellent written and verbal communication skills.
- Ability to effectively present information to diverse audiences.
- Strong interpersonal and relationship-building skills.
- Bilingual (Spanish & English) required; Intermediate-Advanced English required.
- High attention to detail and accuracy.
- Strong organizational and time-management skills.
Equal Opportunity Employer

📌 Customer Service and Operations Support (Monterrey)
🏢 Cold Jet
📍 Monterrey