We are looking for a skilled **System Administrator/Support Engineer** to provide technical support and infrastructure management for cloud-based solutions. The role involves troubleshooting, incident management, and working closely with product teams to improve customer success. This position requires experience in system administration, networking, and cloud technologies.
**Responsibilities**
- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
- Provide technical assistance and support as part of a global 24x7-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
**Requirements**:
- At least 3 years’ experience as a Systems Engineer or a combination of Networking and System Administrator
- Strong knowledge of Linux/UNIX and Windows Server
- Familiarity with shell scripting
- Familiarity with multitasking and multiprocessing
- Capable to setup monitoring, conduct performance audit and performance optimization
- Strong understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls,



basic routing, load balancing, etc.)
- Experience troubleshooting Linux performance (CPU, memory, I/O)
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
- Familiarity with SQL
- Familiarity with cloud computing
- Strong business ownership and customer focus
**Nice to have**
- Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Familiarity with BigQuery, Cloud Storage and CloudSQL
- Coding ability in one or more languages (Java, Python, C++ etc.)
- Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.)
- Experience in deploying and managing distributed systems and clusters
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher




- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 System Administrator/support Engineer (Guadalajara)
🏢 Epam Systems
📍 Guadalajara