**Job Overview**
The purpose of this role is to effectively assist in collections. This position will work closely with the Accounts Receivable Department to monitor and maintain AR records and accounts.
**Responsibilities**
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Providing customer service regarding collection issues
- Process check requests for customer refunds.
- Process and review account adjustments
- Resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts.
- Customer calls, account adjustments, small balance write-off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
- Posting of invoices to customer portals.
- Sending out statement and invoice copies.
- Respond to customers request for assistance with accounts.
- Weekly and monthly reporting of aging and collection efforts.
- Assist with special projects as needed.
**Internal Controls**




- Document and follow relevant internal controls over financial reporting.
- Directly assist subsidiaries and other departments to document and adhere to relevant internal controls over financial reporting for their respective functions.
***Skills/Requirements**
- Minimum 2 years High Volume Corporate Collections experience.
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Experience with Microsoft Dynamics Business Central preferred
- Experience with Microsoft Excel is required.
- Commitment to excellent customer service
- Exceptional English communication skills, both written and oral
- Ability to work in a fast-paced, changing business environment.
- Ability to multi-task and work independently
- Proficiency with MS Office Suite especially Excel
- Accounting experience in the Gaming Industry and understanding of Minimum Internal Control Standards is preferred.
Note: All offers are contingent upon successful completion of a background check
- Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.

📌 Collections Specialist (Ciudad de México)
🏢 AGS
📍 Ciudad de México