Description
As a leading integral food and hospitality company, we offer diverse culinary experiences and services. With the largest catering network in the aviation industry.
We are looking for a Service Desk Agent to provide first-level technical support in a 24/7/365 environment. You will be the first point of contact to resolve incidents, accurately log tickets, and escalate issues when necessary.
**Main Responsibilities**:
Log and update incidents in the management system.
Escalate complex cases to the appropriate teams.
Ensure user satisfaction through proactive updates.
Contribute to the knowledge base and document procedures.
**Requirements**:
Minimum 1 years’ information technology experience supporting inbound customer requests;
Minimum 1 years of experience in a fast-paced help desk or customer service environment;
Excellent listening, questioning, and customer service skills;
1 years

📌 IT Service Desk (Coyoacán)
🏢 Connectingology
📍 Coyoacán