**Position Overview**:
**Responsibilities**:
- **PC and Hardware Support**:
- Install, configure, and maintain computers, laptops, printers, and peripherals.
- Troubleshoot and resolve hardware and software issues for end-users.
- Perform system updates, patches, and upgrades as needed.
- Ensure proper inventory and management of IT assets.
- **Network Administration and Support**:
- Monitor and maintain local area networks (LAN), wireless networks, and VPN connections.
- Configure and troubleshoot routers, switches, firewalls, and other network devices.
- Collaborate with corporate IT teams to ensure cybersecurity and data integrity.
- Assist in network infrastructure improvements and expansions.
- **Software & System Support**:
- Provide support for Windows and Linux-based systems.
- Assist with IT security policies, including antivirus, backups, and user access management.
- Support Active Directory management and user account administration.
- **User Support & Training**:




- Provide technical assistance and training to employees on IT-related issues.
- Document solutions for recurring problems and create user guides as needed.
- Respond to and resolve IT support tickets in a timely manner.
**Requirements**:
- Associates or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in IT support, preferably in a manufacturing or industrial setting.
- Strong knowledge of Windows OS, networking, and hardware troubleshooting.
- Experience with network devices (Cisco or similar).
- Familiarity with cybersecurity best practices and IT security tools.
- Basic knowledge of server administration and virtualization (VMware ).
- Familiarity with manufacturing processes and automotive industry standards is a plus.
- **Proficiency in Spanish and English language required**.

📌 IT Technician (Ramos Arizpe)
🏢 North American Production Sharing
📍 Ramos Arizpe