**Contact Center Support Specialist**:
**At ABB, we are dedicated to addressing general challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Support Services Manager
**Your role and responsibilities**:
**Qualifications for the role**:
- Bachelors degree required (Engineering preferred).
- 1 - 2 years experience in Costumer Support / Costumer service positions in a Contact Center.
- Advanced English required (German, French or Portuguese is plus).
- Proactive, with demonstrated ability to take ownership of customer issues.
- Collaborative, Solution-focused approach,



and diplomatic written and spoken communication.
**What's in it for you?**:
- Coaching and mentoring from senior leaders and colleagues
- Get motivated by continuous improvement in what we do and how we do it, bring your know-how.
- Be yourself: join one or many of our Employee Resource Groups and make a difference!
**Benefits**:
- Paid and Unpaid leave opportunities
- Life insurance
- Accident insurance
- Retirement plan
- Wellbeing program
- Dental insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
**More about us**:

📌 Contact Center Support Specialist (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí