Descripción y detalle de las actividades
**About the Role**:
We are looking for an **Employee Services Supervisor** to join our HR team! This role is responsible for managing employee grievances, handling legal cases, organizing employee engagement events, overseeing employee benefits, and ensuring clear and effective internal communication. The **Employee Services Supervisor** will work closely with different departments to foster a positive work environment while ensuring compliance with company policies and labor regulations.
**Key Responsibilities**:
- Serve as the primary point of contact for employee grievances, ensuring an effective and transparent process.
- Investigate and resolve employee complaints in a fair and timely manner.
- Maintain detailed records of all grievances and follow up to ensure satisfactory resolutions.
- Provide guidance and support to managers and employees on conflict resolution.
- Oversee and manage legal cases related to employment, including discrimination, harassment, and wrongful termination.
- Collaborate with legal counsel to prepare and represent the company in legal proceedings.
- Ensure compliance with local, state, and federal labor laws and regulations.
- Maintain accurate and confidential records of all legal matters.
- Plan, organize, and execute employee engagement events to foster a positive workplace culture.
- Coordinate with vendors, venues, and stakeholders to ensure the successful execution of events.
- Manage internal communication channels, including newsletters, intranet updates, and company announcements.
- Work with management to effectively communicate company news, policies, and updates.
- Administer employee services and benefits programs.
- Maintain and update employee records in compliance with company policies.




Experiência y requisitos
**Required Qualifications**:
- ** Education**: Bachelor’s degree in Human Resources, Business Administration, or a related field.
- ** Experience**: Minimum of 5 years in Human Resources, with at least 2 years in a supervisory role.
- ** Language Requirement**:Fully bilingual (English & Spanish) - Non-negotiable.**:
- ** Resumes submitted only in Spanish will not be considered.**:
- ** Skills**:
- Strong interpersonal and conflict resolution skills.
- Proven ability to handle sensitive and confidential information.
- Excellent organizational and event planning skills.
- Proficiency in **HRIS systems** and **Microsoft Office Suite**.
**Key Competencies**:
- ** Leadership**: Ability to lead, mentor, and inspire a team.
- ** Problem-Solving**: Strong analytical skills to identify challenges and develop effective solutions.
- ** Adaptability**: Flexibility to manage changing priorities and work demands.
- ** Empathy**: Understanding and addressing employee concerns with fairness and compassion.
- ** Attention to Detail**: Ensuring accuracy and thoroughness in HR processes and documentation.
If you meet the requirements and are passionate about employee engagement, conflict resolution, and fostering a positive workplace culture, we would love to hear from you!
Beneficios
- Incentivos de acuerdo a la LFT
- seguro de vida
- comedor
- fondo de ahorro
- transporte
- servicios médicos en planta
**Número de vacantes** 1
**Área** Recursos Humanos
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
- Flexible
- Lunes a viernes
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Employee Services Supervisor (Tijuana)
🏢 NATIONAL PEN / PLUMA NACIONAL
📍 Tijuana