Overview:
What you will do:
- Act as product technical liaison between support and development teams.
- Communicate technical product and solution expertise to internal and external customers.
- Exhibit a commitment to customer service while building customer partnerships.
- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.
- Follow operational guidelines for interacting with other associates.
- Fully document all case interactions and author Knowledge Base solutions.
- Provide updates and case statuses to customers and management.
- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
What we are looking for:




- Bachelor’s degree in Software Engineering or Computer Science.
- Advanced SQL knowledge, experience working with PL/SQL and Oracle databases.
- Experience reading and understanding Unix batch scripting
- Good communication skills, both in Spanish and English
- Strong teamwork skills, but also capable of working independently
- Strong analytical and problem solving skills
Good to have:
- Experience working with Ctrl-M
- Experience working with Saas or Cloud
- Experience in Cognos reporting
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Sr Support Engineer (Monterrey)
🏢 Blue Yonder
📍 Monterrey