**About ICP**
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G;, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.
With offices in **Atlanta, London, Mexico City, Mumbai**, and **Shanghai**, we operate on a general scale, delivering world-class solutions that drive exceptional business outcomes.
This role will focus on Digital Asset services. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.
- Build a good understanding of clients’ business issues, industry, competitors, and brands
- Build rapport and trust with others and all levels within ICP
- Work with team members to generate new ideas and evolve and enhance existing programs
- Work with team members to problem solve and consult with account leadership as required
**How You Will Make an Impact**:
KEY RESPONSIBILITIES:
- Deliver system and user training
- Raise incident tickets to technical support
- Promote best practices and the DAM platform across all user groups
- Escalate issues or questions to appropriate team member for resolution
- Entry, tagging and quality assurance of incoming assets for global distribution platforms
- Audit files and metadata entries for completion and proper organization
- Follow operational procedures to complete tasks in a timely manner
- Respond and investigates end user inquiries and requests
- Support in providing reporting to stakeholders on platform usage metrics and KPIs
KEY ATTRIBUTES:
- Authenticity - Being present, honest and sincere goes a long way.




- Compassion - Doing the right thing means driving connection within our community and caring for one another.
- Focus on Service - Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
- Providing the Right Resources - Always find a way, you are incredibly capable.
- Earn Trust - We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
- Take Ownership - It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
- Partnership - Collaboration, respecting one another and aligning your roles and responsibilities are a must.
- Creative Thinking - Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.
KEY SKILLS:
- Rigorous attention to detail when performing process-oriented tasks
- Solid verbal and written communication
- Strong Microsoft Office skills, particularly with large data sets in Excel
- Good understanding of media channels and file formats used by the client
- The ability to multi-task with an interest in all aspects of the role
- Able to work both independently and as a part of a world-class team
- Media and technology agnostic, while displaying an affinity and passion for the industry
- Ability to follow a structured process while being flexible when circumstances require change and adaptation
- Able to work both independently and as a part of a world class team
**What You'll Have**
EXPERIENCE/EDUCATION:
- 1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
- 1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
**About the role**
**How You Will Make an Impact**:
- Describe the specific responsibilities and job functions of the role
**What You'll Have**:

📌 Marketing Digital Junior (México) (Roma Norte)
🏢 ICP Worldwide
📍 Roma Norte