**Description**:
**Requirements**:
- Bilingual (Spanish & English) B2 - C1
- Strong background in AWS, APIs, and Microservices.
- Full-stack knowledge: Java, JavaScript, HTML, CSS, JWT authentication.
- Experience in system monitoring, troubleshooting, and incident management.
- Cloud computing & DevOps practices exposure.
- Familiarity with banking/financial services software (preferred).
- Proficiency in Salesforce, JIRA, and API integrations (plus).
**Job Duties**:
- Monitor system performance, logs, and alerts to proactively identify potential issues.
- Collaborate with developers, product owners, and infrastructure teams to deploy fixes and enhancements.
- Work on automation solutions for incident management and system monitoring.
- Perform root cause analysis (RCA)



and document resolution steps.
- Maintain strong security protocols and compliance adherence for sensitive financial systems.
- Provide technical expertise for releases, deployments, and change management.
- Collaborate with cross-functional teams using tools like Jira, Confluence etc.
Tipo de puesto: Jornada completa
Sueldo: Hasta $50,000.00 al mes
**Experience**:
- Support & Troubleshooting: 7 years (preferred)
- AWS: 5 years (preferred)
- Software Development: 5 years (preferred)
Lugar de trabajo: Empleo remoto

📌 Remote Software Support Engineer (México)
🏢 The Cervantes Group
📍 México