Descripción y detalle de las actividades
- Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities. - Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. - Ensures successful new product introduction: - Executes to NPI standard process - Understands and monitors S&OP; - Identifies and secures skills needed for effective transitions - Sets appropriate expectations with customers - Manages pricing and ECO prioritization during the process - Understands and maintains customer product knowledge and roadmap - Gains understanding of customer market and competition - Establishes and monitors KPI’s related to E&O;, PPV and inventory turns - Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion. - Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and, takes corrective action. - Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) - Ensures appropriate attendees are well prepared for meeting, understanding data and issues - Sets meeting objectives, develops agendas and tools to accomplish objective - Prepares internal teams for meeting - Aligns topics and presentations with customer prior to meeting - Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives;




- Accountable for driving objectives related to continuous improvements & Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations. - Works with SCA to ensure resolution of excess and obsolete inventory issues. - Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.
Experiência y requisitos
- 4-year degree in engineering disciple or business - 8+ years of program management experience, 5+ years in a leadership role - Experience with more complex and larger customer accounts - Ability to work collaboratively with suppliers, customers and internally - Proven ability to take on project leadership/ownership and complete projects in a timely manner - Ability to support a global business operation as required - Demonstrates discretion, confidentiality, independent judgment and professionalism - Excellent written and verbal communication as well as presentation skills - Manage, understand and present data for monthly program reviews - Understanding of and ability to use continuous improvement tolos - Ability to drive solutions to complex planning issues with limited supervision - Demonstrate teamwork and the ability to operate on diverse project teams with mínimal direction - Solid financial understanding, risk analysis ability, relationship building and project management - Available for travel up to 25% of the time, including day, overnight and internationally, as required
**Número de vacantes** 1
**Área** Ventas/Comercial
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- 7:00am - 5:06pm
**Estudios** Carrera con título cualificado
**Disponibilidad p. viajar** No

📌 Program Manager (Tijuana)
🏢 Benchmark Electronics Tijuana, S. De R. L. De C. V.
📍 Tijuana