This role will provide end-user support for tools such as Zoom, Office 365, and Hive, and will also lead or assist in the implementation and integration of new platforms (e.g., Shopify) into our enterprise systems, including SAP S/4HANA.
Job Activities
Serve as a liaison between business users and vendors to resolve issues or escalate as needed.
Collaborate with internal stakeholders to understand workflow requirements and ensure seamless system interoperability.
Maintain documentation for systems configuration, integration points, and support procedures.
Skill Requirements for the role:
The two most relevant skills you must have is the ability to learn fast and understand new implementations quickly as well as being a problem solver.
Highly organized
Detailed oriented
Team player
Able to prioritize a heavy workload.
Analytical problem-solving skills
Willingness to learn and contribute whenever help is needed.
Excellent communication skills
Established project management skills.
Other requirements for the role are:
Bachelor’s degree in information systems, Computer Science, or related field (or equivalent experience).
Experience supporting SaaS tools like Office 365, Zoom, Slack, Hive, or similar.
Familiarity with ERP systems, preferably SAP S/4HANA.
Some Prefered Qualifications:
Experience integrating SaaS platforms with ERP or other enterprise systems is a plus.
Understanding of APIs, webhooks, or middleware tools (e.g., Dell Boomi, MuleSoft, or SAP PI/PO).
Experience with e-commerce platforms like Shopify, BigCommerce.
Pay: $12,000.00 per week
Work Location: Hybrid remote in Tijuana, B.C.