**About the Role**
The Junior Project Manager will be responsible for driving our New Modalities' experience and support in LATAM. They will analyze, create, recommend, and implement the operational initiatives across a variety of small new products in Latin America. They will also be responsible for driving strategic alignment across LATAM subregional initiatives and the respective CommOps teams.
**What you'll do**:
- Collaborate with cross-functional teams to assist in the execution of regional projects, triage with corresponding stakeholders and track their impact on operational goals.
- Perform quantitative and qualitative analysis to recommend improvements in customer support
- Create reports and presentations to communicate insights and updates to stakeholders.
- Monitor key performance metrics and identify opportunities for improvement.Assist in coordinating operational initiatives, streamlining processes to enhance efficiency
**Basic Qualifications**
- Strong organizational and time management skills.
- Advanced proficiency in data analysis and tools such as Excel/Google Sheets (e.g.,
pivot tables).
- Stakeholder management skills with experience influencing results across teams.
- Excellent communication skills, including the ability to present complex data visually.
- Fluent in Spanish or Portuguese and conversational English (C1 level).
- Commitment to continuous learning, feedback, and professional growth.
- A collaborative approach to working with remote teams and across time zones.
- A passion for delivering exceptional customer experiences.
- Self-starter with a problem-solving mindset and customer obsession.
**Preferred Qualifications**
- Prior experience in customer service, hospitality, or retail (in-person or contact center environments).
- Experience leading teams or mentoring others is a plus.
- Demonstrated ability to manage segmented customer support strategies and frameworks
- Experience in project management, continuous improvement, or operational processess
📌 Junior Project Manager (Ciudad de México)
🏢 Uber
📍 Ciudad de México
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