**Job Information**:
Department Name
- TELESALES
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Insurance
Modality
- Hybrid
Work Experience
- 1-3 years
Assigned Recruiter Contact
Date Opened
- 05/28/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
Ensure efficient and effective operation by managing, compiling, and analyzing reports across various lines of business in Telesales. This role aims to provide accurate and timely performance insights that help drive operational improvements, optimize workflows, and support strategic decision-making. By fostering clear communication between teams and management, the coordinator ensures alignment with business goals, enhances service delivery, and contributes to a positive customer experience. Additionally, the role is focused on identifying areas for process enhancement and ensuring that reporting tools and systems are utilized to their fullest potential, ultimately supporting the overall success and growth of the Telesales department.
**Job responsibilities and functions**
- Monitor daily Telesales operations and ensure reporting metrics are up-to-date and accurate.
- Compile and analyze reports across all business lines.
- Prepare and distribute routine performance dashboards.
- Serve as the liaison between Telesales teams and SOTT for performance updates and reporting needs.
- Identify trends, issues, and opportunities for improvement through data analysis.
- Ensure reporting tools and databases are maintained and optimized for efficiency.
- Support the implementation of process improvements and operational strategies.
- Assist with workforce management and scheduling coordination as needed.
- Participate in meetings and present findings to management.
- Train and support team members in understanding and using performance metrics.
**Requirements**:
- Bachelor’s degree
- Upper Intermediate English level
- Computer knowledge: proficiency in Microsoft Excel or other reporting tools.
- Experience: Proven experience in a call center or customer service environment (2+ years preferred)
- Service-oriented
- Organized
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities