**Job Information**:
Department Name
- ALLIANT
Job Type
- Full time
Service Now Ticket
- INC
Industry
- Communications
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 05/05/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
- Oversee and manage the team to ensure timely and accurate processing of transactions in the system while maintaining effective communication with Brokers, Account Managers, and other stakeholders. Lead efforts to improve processes, ensure compliance, and support the resolution of escalated inquiries.
Responsibilities and Functions
- Monitor agent performance and provide weekly documented coaching sessions
- Monitor dept. KPIs and assist in improving them
- Document poor agent performance with HR on time
- Work on weekly payroll to ensure agents are paid correctly (Tress / Excel / Outlook)




- Generate weekly agent bonuses based on their performance (Excel / Outlook)
- Schedule agent time off in a way that avoids negative impact to KPIs
- Conduct regular audits of systems and files to ensure accuracy and compliance.
**Requirements**:
- Bachelor's degree (Desirable)
- Advanced English level
- Windows Office knowledge: Word, Excel, PowerPoint
- Learning capacity
- Active listening
- Specialized knowledge
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Jr Supervisor (Tijuana)
🏢 Seguros confie
📍 Tijuana