The role involves leading cross-functional discussions at various levels with business users to analyse requirements, brainstorm, articulate solutions, and recommend industry best practices to stakeholders.
**Key Responsibilities**:
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Implement DevOps practices to streamline development, testing, and deployment processes.
- Monitor and optimize system performance, ensuring high availability and mínimal downtime as part of Post go live Operational Support.
- Stay updated with the latest Fusion technologies and DevOps tools to drive continuous improvement.
- Provide guidance and mentorship to junior team members.
- Manage project timelines and stakeholder expectations effectively.
- Conduct system configurations, testing, and user training as needed.
- Manage functional/technical team within Value Stream
- Analyze Oracle Fusion Enhancements/ Change Requests and Support activities pipeline.
- Work planning and prioritization for approved backlogs within the Value stream reviewing with BPO/GPOs, Delivery Leads and Oracle Solution Architects.
- Capacity planning of resources based on approved backlogs for enhancements and support tickets to meet deliverable timelines provided to business stakeholders.
- Scheduling, Reviews and approvals for production deployments working with Global Deployment/Release leaders.
- Optimize and effectively manage Enhancements and support ticket backlog within the Value stream reviewing with the team.
- Drive for Continuous improvements to reduce support tickets, automation eliminating manual activities wherever possible
- Follow JCI Major Incident management process to address any critical issues (P1/P2) by engaging right teams.
- Share Value stream level reporting with KPIs for the Value stream with General and Regional DevOps Leaders.
**Required Skills**:
- Bachelor ‘s degree in engineering or Information Systems or equivalent
- 8+ years of overall experience within Oracle Fusion and Oracle EBS ERPs
- Proven track record in PTC Functional track within Oracle Fusion ERP
- Expertise in Oracle Fusion functional configuration and solutions for small
- and large-scale initiatives mainly within PPM, Costing and Subledger close processes
- Hands on experience within Oracle Fusion ERP
- Ability to communicate with technical teams as well as Business audience
- This position requires exceptional collaboration, teamwork, influence and relationship building skills at all levels with internal and external parties in addition to Johnson Controls key values: Integrity, teamwork, excellence, Customer focus and Accountability
- Excellent Customer facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment
**P**referred Skills**:
- Oracle Cloud certifications.
- Experience with Agile methodologies.
- Knowledge of additional Oracle modules, Bolt on solutions like IIM (Installation Invoicing Module), Forecasting and One Page view etc.
- JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories._