As a **Customer Service Representative** at Kysor Warren, part of the global Epta Group, you will play a vital role in supporting our customers and ensuring their satisfaction. You’ll handle a variety of inbound customer inquiries, process orders, and coordinate solutions that reflect our commitment to service excellence.
**Your Journey**
We’re looking for someone who brings strong **attention to detail**, thrives in a **team-oriented environment**, and is **results-driven**.
**Qualifications**:
- High school diploma required; Bachelor’s degree preferred
- Minimum 1 year of experience in customer service or related field
- Strong interpersonal and communication skills
- Ability to manage multiple tasks, stay organized, and maintain accuracy under pressure
- Advanced problem-solving skills are a plus
- Proficiency in SAP and Excel
- Advanced English proficiency required
**Your Contribution**
In this role, you will:
- Accurately enter customer orders into SAP, process quotes, manage order tracking, and ensure timely fulfillment
- Process credit card payments and ensure proper documentation for orders, invoices, and commercial paperwork
- Maintain and manage customer account data, including setup of "Sold to" and "Ship to" addresses
- Handle warranty claims and RMAs, and process related credit/debit memos
- Respond to incoming customer calls, provide updates, and resolve issues with professionalism and care




- Investigate and resolve inquiries regarding invoices, shipments, packing slips, and product information
- Manage pricing and product availability using SAP and Smartsheet
- Navigate internal systems (SAP, BPCS, TSS) to support order and product tracking
**Don’t meet every requirement?**
Don’t let that stop you. If you're passionate about the role and eager to contribute, we encourage you to apply. At Epta, we value fresh perspectives and potential.
**Why Work at Epta**
We believe our people are our greatest strength. That’s why we offer a range of thoughtful benefits and opportunities to support your success:
- A permanent position with a forward-thinking, global company
- Development and learning via **Epta Academy** and external partners
- Opportunities for **remote work** and all necessary tech equipment provided
- **Adaptable working hours** to help you balance life and career
- A chance to **give back** through corporate volunteering initiatives
- A modern workplace culture focused on sustainability, innovation, and inclusion
**Our Story**
Epta Group is a leading international provider of commercial refrigeration solutions that keep everyday life fresh—whether at your local grocery store or favorite café. With more than 8,000 employees worldwide, we are committed to excellence, innovation, and sustainable progress.
Pay: $20,000.00 - $23,000.00 per month
Work Location: In person

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Kysor Warren Epta
📍 Santiago de Querétaro