Descripción y detalle de las actividades
- Receive, review, and follow up on credit or adjustment requests resulting from discrepancies in orders, deliveries, returns, pricing differences, or product quality issues.
- Validate claims with the corresponding departments (production, quality, logistics, sales) to identify root causes.
- Enter credit/debit notes or adjustments into the system, ensuring complete documentation and traceability.
- Monitor customer accounts to verify that credits and adjustments are reflected correctly.
- Support in resolving claims related to incomplete deliveries, nonconforming products, or billing errors.
- Participate in follow-up meetings with key departments (sales, logistics, finance, quality) to improve processes and prevent recurring issues.
Experiência y requisitos
**Experience**:
- 1 to 2 years in similar roles within a maquiladora or industrial environment, preferably in customer service, logistics, order management, or commercial support.
**Knowledge**:
- Experience with ERP systems (SAP, Oracle,



Infor, etc.).
- Basic understanding of logistics, returns, order management, and invoicing processes.
- Fluent English
**Skills**:
- Customer service oriented
- Analytical and problem-solving skills
- Process organization and follow-up
- Effective cross-functional communication
- Ability to work under pressure and meet deadlines
Incentivos
- Beneficios de acuerdo a la LFT
- seguro de vida
- comedor
- fondo de ahorro
- transporte
- seguro de gastos médicos
- Otras prestaciones superiores a ley
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Lunes a viernes
**Estudios** Carrera sin título
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Credits & Adjustments Specialist (Tijuana)
🏢 WS Audiology
📍 Tijuana