**Responsibilities**
- Evaluate user needs, identify technical problems, and escalate complex issues as needed
- Deploy new or refreshed desktops/laptops and assist users with post-install configurations
- Provide support for software installations, system updates, network issues, and peripheral equipment
- Create and update technical documentation and contribute to knowledge base articles
- Collaborate with other IT teams to ensure seamless incident resolution and system maintenance
- Participate in cross-training with other technical teams to develop specialized skillsets
- Maintain high levels of customer satisfaction through clear communication and timely resolutions
**Required Qualifications**
- 1-3 years of experience in IT support, help desk, or desktop support roles
- Proficient in Windows operating systems, Microsoft 365, and remote support tools
- Experience with Active Directory (user creation, permissions management)
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar)
- Strong troubleshooting abilities for both hardware and software issues
- Excellent customer service and communication skills
- Ability to work independently and as part of a collaborative team
- **Fluency in English and Spanish (spoken and written)** is required
Tipo de puesto: Jornada completa, Por obra o tiempo determinado
Sueldo: Hasta $25,000.00 al mes
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Escolaridad:
- Técnico superior terminado (Obligatorio)
Experiência:
- Soporte de TI: 1 año (Obligatorio)
Lugar de trabajo: Empleo presencial