**Company Description**
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, integral workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
As a Contact Center Bilingual Agent at Nielsen, you will play a vital role in shaping the future of media measurement. You will be the face of Nielsen, interacting with and supporting our valuable panel families.



This is an exciting opportunity to join a global leader and make a real impact.
**Position Responsibilities**: This position focuses on building and maintaining relationships with Nielsen panel families, conducting phone interviews, guiding them through equipment setup and troubleshooting, ensuring data integrity, and exceeding performance targets related to sample quality and customer satisfaction.
**Qualifications**
- High school diploma or equivalent work experience.
- Fluency in both English and Spanish (written and verbal) is essential.
**What you can expect**:
- Above-statutory benefits
- Flexible hours (Hybrid work): Enjoy the flexibility of working 3 days in our modern office and 2 days from home.
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**Additional Information

📌 Contact Center Bilingual Agent (Guadalajara)
🏢 The Nielsen
📍 Guadalajara