**Responsibilities**:
- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
- Assist immediate manager with team motivation and performance monitoring
- Mentor associates to improve individual performance
- Consistently achieve individual and team performance targets under little to no direct supervision
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-4 years’ experience in a related role
- Proficient in Microsoft Office
- Effective verbal and written communication skills
- Sales experience
- Excellent influencing and relationship management skills
- Proven ability to work under limited supervision and seek out advancement opportunities
- Excellent technical and data entry skills, including utilizing a 10-key touchpad




- Proven ability to creatively solve problems
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Bachillerato.
Lic. Económico administrativo (deseable)
Experiência auxiliar administrativo deseable.
Manejo de paquetería office
Excel intermedio.**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Insurance Service Officer (León)
🏢 Citi
📍 León