**Vacante para la empresa MMC en Cuauhtémoc, Ciudad de México**:
**We will count on you to**:
- Log in to the platform to access all the necessary tools and resources for your daily work.
- Check pending tickets and ensure that each one is correctly classified and prioritized.
- Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
- Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
- Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
- Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.
- Participate in training and development to improve your skills and knowledge, contributing to your professional development and the performance of the team.
- Manage customer ticket requests, verifying the problem and escalating to the appropriate areas as necessary.
**What you need to have**:
- Bachelor’s degree in administration,
Engineering or a related field.
- Advanced Excel user with a solid understanding of formulas (no coding experience required).
- Experience of using Microsoft Office.
- Experience of using tools such as Jira or ServiceNow.
- Experience of using Zendesk.
- Advanced English proficiency and excellent communication skills.
- Advanced Portuguese proficiency is necessary for communicating with customers.
**What makes you stand out**:
- Excellent communication and teamwork skills.
- Ability to resolve situations and problems effectively.
- Analytical skills and a focus on customer service.
- Participation in training and continuous professional development.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Tecnología / Internet
**Industria**:
Seguros / Aseguradora
**Habilidades**:
- Customer Service
- Ticket attend