We are seeking a Customer Success Manager to lead post-sale client relationships, ensuring smooth onboarding, strong adoption, and long-term growth. This role blends account ownership, project execution, and strategic collaboration across internal teams. You will manage a customer portfolio and drive measurable outcomes aligned with client business goals.
**Requirements**:
- 2-5 years of experience in **Customer Success or Project Management** within a **SaaS** company.
- Hands-on experience with **inventory planning, supply chain operations, and retail offer processes** (e.g., assortment/merch planning, demand forecasting & replenishment, pricing, promotions/markdowns).
- Bachelor’s degree required; **Industrial Engineering** preferred.
- ** Fluency in English is a must.**:
- Excellent communication and relationship-building skills.
- Strong analytical skills; proficiency in **Excel** required, **SQL** a plus.
- Highly organized, dependable, and comfortable managing multiple priorities.
- Ability to work cross-functionally.
What You Will Do:
**Customer Portfolio Management**
- Own a book of business, driving overall account health and satisfaction.
- Conduct regular cadence calls, QBRs, and strategy sessions with customers.




- Monitor adoption and system usage, identifying risks and growth opportunities.
- Retain and grow accounts through proactive engagement and value delivery.
**Onboarding & Delivery Execution**
- Lead customer onboarding and ensure seamless go-lives.
- Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope.
- Track milestones, dependencies, and risks with precision.
**Customer Growth & Expansion**
- Identify upsell and expansion opportunities through ongoing engagement.
- Collaborate with Sales and Account teams to support growth initiatives.
- Drive customer outcomes and long-term value realization.
**Cross-Functional Collaboration**
- Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
- Share customer feedback with internal teams to inform product improvements.
**Reporting & Visibility**
- Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.
- Provide regular updates to senior leadership on customer health, risks, and success metrics.

📌 Customer Success Manager (México)
🏢 onebeat
📍 México