As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect
on assigned client healthcare accounts. You will communicate directly with patients in a professional and
helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other
applicable regulations to ensure the company is compliant with the law.
POSITION RESPONSIBILITIES
- Medical Collections
- Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
- Gathering information, performing research and resolving customer inquiries
- Communicate appropriate options for resolution in a timely manner
- Inform customers/patients about services available, and assess their needs
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
EDUCATION AND EXPERIENCE
- High school diploma or college degree from an accredited college or university
- Fluent in Spanish
- Two to five years industry experience in medical revenue cycle management is required.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work environment is an office location. The position requires the dexterity to operate office equipment
such as a personal computer, keyboard, mouse and telephone
- Occasional lifting may be required up to 25 lbs.
- Must be able to be on the phone for extended periods of time
- Must be able to sit for extended periods of time with frequent bending and stooping
ADDITIONAL NOTES
- This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties,
responsibilities or working conditions associated with the position