**Location**: Onsite - Hermosillo, Sonora, Mexico
**Department**: Human Resources
**Position Summary**
**Key Responsibilities**:
**Onboarding Coordination**:
- Manage the end-to-end onboarding process, including preparation of offer letters, new hire documentation, and coordination of orientation schedules.
- Act as a primary point of contact for new hires, ensuring a smooth and welcoming transition to the company.
- Facilitate background checks, I-9 verification, and other pre-employment processes.
- Maintain and update onboarding materials to ensure compliance and relevance.
**Administrative Support**:
- Assist with maintaining employee records in HRIS and physical files, ensuring accuracy and compliance.
- Coordinate calendars for HR meetings, interviews, and training sessions.
- Respond to employee inquiries regarding policies, benefits, and general HR procedures.
- Assist in tracking and managing HR metrics, such as onboarding completion and employee retention data.
**Documentation and Compliance**:
- Prepare and distribute HR-related correspondence, including announcements and policy updates.
- Ensure compliance with federal, state, and company employment regulations.
- Support the preparation of reports, presentations, and other HR documentation.
**General HR Support**:




- Assist with benefits enrollment, employee engagement activities, and special projects as needed.
- Provide backup support for payroll, recruiting, and other HR functions during peak periods.
**Qualifications**:
**Education and Experience**:
- High school diploma or equivalent required; Associate's or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
- 1-3 years of experience in an administrative or HR support role, with onboarding experience highly desirable.
**Skills and Competencies**:
- Bilingual English/Spanish.
- Proficiency with HRIS systems and MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Familiarity with employment laws and regulations is a plus.
**Why Join Us?**
- Be a driving force behind a growing, people-first BPO organization
- Work side-by-side with senior leaders to influence company strategy
- Own the end-to-end HR strategy and help shape a thriving organizational culture

📌 Human Resources Generalist (Hermosillo)
🏢 Support Services Group
📍 Hermosillo