We’re hiring!
At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our client
**Job Summary**
Service Desk Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and optimizing our IT infrastructure. With a focus on incident management and service desk operations you will ensure seamless service delivery. This hybrid role offers the opportunity to work both remotely and on-site providing flexibility and work-life balance.
**Responsibilities**
- Manage and resolve incidents efficiently to minimize downtime and ensure continuity of services.
- Oversee the service desk operations ensuring timely and effective support to all users.
- Utilize Service Now to track and manage incidents ensuring accurate documentation and resolution.
- Collaborate with cross-functional teams to implement solutions that enhance system performance.
- Provide technical support and troubleshooting for Windows environments ensuring optimal functionality.
- Develop and maintain documentation for system configurations and procedures to support knowledge sharing.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Implement best practices in incident management to improve response times and service quality.
- Conduct regular system audits to ensure compliance with company policies and industry standards.




- Assist in the development and implementation of IT policies and procedures to enhance operational efficiency.
- Engage with stakeholders to understand their needs and provide tailored IT solutions.
- Stay updated with the latest industry trends and technologies to drive continuous improvement.
- Contribute to the companys mission by ensuring reliable and efficient IT services that support business operations.
**Qualifications**
- Possess strong experience in incident management and service desk operations.
- Demonstrate proficiency in using Service Now for incident tracking and management.
- Have a solid understanding of Windows operating systems and related troubleshooting techniques.
- Exhibit excellent problem-solving skills and the ability to work under pressure.
- Show strong communication skills to effectively interact with users and stakeholders.
- Display a proactive approach to identifying and resolving IT issues.
- Be adaptable to a hybrid work model balancing remote and on-site responsibilities.
**Certifications Required**
ITIL Foundation Certification or equivalent in IT Service Management.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
BeCognizant #IntuitionEngineered

📌 Service Desk (Guadalajara)
🏢 Cognizant
📍 Guadalajara