**-
**_Puebla_**_, _**_Mexico_**_ _**
- **:
- **Main Purpose of the Role**:
- The Service Coordinator within the Digital Infrastructure Practice is responsible for ensuring the seamless delivery of services to our clients. Your organizational skills, attention to detail, and customer-centric approach will be instrumental in maintaining high levels of client satisfaction and operational efficiency within the practice.
- **Essential Functions**:
- Translating priorities into operational reality; aligning communication, accountabilities, resource capabilities and internal processes to ensure that strategic priorities yield measurable and sustainable results.
- Act as the main liaison between clients and the Digital Infrastructure Practice, providing exceptional service and support throughout the engagement lifecycle.
- Build strong relationships with client stakeholders, understanding their needs, preferences, and expectations.
- Proactively address client inquiries, concerns, and escalations, ensuring timely resolution and effective communication.
- Receive and review service requests from clients, ensuring clarity, completeness, and alignment with service level agreements (SLAs).
- Monitor resource utilization and capacity within the Digital Infrastructure Practice, identifying opportunities for optimization and efficiency improvement.
- Collaborate with resource managers and team leads to address staffing gaps, skill shortages, and capacity constraints proactively.
- Track service delivery progress, milestones, and deliverables, ensuring adherence to project timelines and quality standards.
- Maintain accurate records of service requests, activities, and client interactions in the service management system or CRM platform.
- Generate reports, metrics,



and KPIs related to service performance, resource utilization, and client satisfaction.
- Analyze data trends and insights to identify areas for improvement and drive process enhancements within the practice.-
- **Required Skills/Abilities/Competencies**- Excellent verbal and written communication skills.
- Ethical and Critical Thinking.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
** Education and Experience**:
- Bachelor's degree in Business Administration, Information Technology, or related field.
- Proven experience in service coordination, project management, or client support roles, preferably in a technology consulting or professional services environment.
**Benefits**:
- Medical, Dental, and Life Insurance. Savings Fund, Vacations Bonus, Christmas Bonus, Grocery Bonus, Annual Bonus.
- **PTOs**:
- Vacation Days.
- **Save on commute**:
- Paid office parking.
- **Discount Programs**:
- Medical-related discounts.** Prime location**:
- In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.
- **Sponsored Events**:
- Team social events and Christmas Dinner.
- **Sport Activity**:
- Join your colleagues in various sports activities in the area.
- **Eat & Drink**:
- Enjoy a kitchen stocked with drinks, coffee, and snacks.

📌 Service Coordinator (Heroica Puebla de Zaragoza)
🏢 Exactlyit
📍 Heroica Puebla de Zaragoza