**Job title**: Customer Success Specialist
**Responsibilities**
- Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
- Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
- Developing and maintaining customer-success strategies and best practices
- Preparing documentation or training materials for clients as needed
- Communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Facilitating interaction and workflow among project team members to ensure timely deliverables
- Collaborating, solving problems, and strategizing with team members on upcoming client meetings
- Serving as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
- Reviewing the customer journey, determining how it's supported and using a consultative approach to help clients overcome issues and achieve their goals
- Analyzing trends in CSAT and NPS scores to identify areas for improvement
- Working with sales and marketing teams to boost customer referrals and develop case studies
- Maintaining existing customer-success metrics and data as directed
**Qualifications**
- Proficiency in English with excellent written and verbal communication skills
- Bachelor's degree or equivalent in a technical or scientific field
- Experience in communications, marketing, sales, account management or customer success
- Strong skills in strategic planning and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter and multitasker who can quickly adjust priorities
- Open-minded to explore and learn about new fields
**Preferred qualifications**
- Master's or PhD degree in a technical or scientific field
- Experience in applied mathematics, data science and/or machine learning
- Experience in programming
**Job type**: Full time (40 hours per week)/Independent Contractor
**Reporting to**: Manager of Wolfram Technology Group
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
Pay: $18,029.00 - $21,635.00 per month
Work Location: Remote