At Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
As a **Loyalty IT Sr. Manager**, you will be responsible for defining and executing Doters’ technology strategy, ensuring the loyalty platform is secure, resilient, scalable, and innovation-driven. Reporting directly to the CLO, this role serves as the strategic bridge between business needs and technology execution, enabling sustainable growth, seamless ecosystem integration, and long-term competitiveness.
This position oversees the end-to-end technology agenda — including platform architecture, system integrations, cybersecurity, vendor management, and IT governance. With accountability for ensuring that technology enables product evolution, partner onboarding, and enterprise-grade resilience, the IT Sr. Manager leads Doters’ back-end and architecture transformation, positioning IT as a core driver of loyalty economics and customer experience.
As a member of the Doters leadership team, the Sr. Manager collaborates closely with Product, Commercial, Finance, and Marketing leaders to ensure the platform is built and operated as a business-critical asset that fuels innovation and delivers enterprise value.
**Your Key Responsibilities**
- **Define, design, and execute Doters’ long-term technology and development strategy**, ensuring alignment with the business vision, product evolution, and partner ecosystem growth.




- **Lead the design and governance of the loyalty technology architecture**, ensuring scalability, interoperability, resilience, and long-term sustainability.
- **Drive digital transformation initiatives**, integrating automation, cloud solutions, and data-driven capabilities across the loyalty platform and operations.
- **Oversee the development, maintenance, and continuous optimization of Doters’ digital platforms**, ensuring proper execution of the technology roadmap and alignment with product and customer experience standards.
- **Lead complex integrations with external partners** (banks, airlines, retailers, mobility providers), ensuring robust APIs, system interoperability, and scalable performance.
- **Govern software development practices**, promoting agile methodologies, DevOps standards, and continuous delivery models.
- **Lead the cybersecurity and data protection strategy**, ensuring compliance with regulatory and governance frameworks such as PCI-DSS, ITGCs, ISO 27001, ICFR, and data privacy regulations.
- **Manage technology risk, controls, business continuity, and disaster recovery planning**, ensuring operational resilience for all core services.
- **Establish technology governance processes and performance KPIs**, ensuring transparency, operational efficiency, and accountability across IT operations.
- **Direct the end-to-end vendor management strategy**, including vendor selection, negotiation, contract oversight,



SLA management, and strategic innovation partnerships.
- **Build and lead a high-performing IT & Development organization**, strengthening capabilities across architecture, software development, infrastructure, cybersecurity, and digital platforms.
- **Foster a culture of innovation, continuous improvement, collaboration, and accountability** within the technology function.
- **Serve as a key member of the Doters leadership team**, contributing to enterprise-wide strategy, cross-functional alignment, and long-term business transformation.
- Advanced degree in Computer Science, Engineering, or equivalent; MBA or executive education is a strong plus.
- 8-10+ years of experience in IT leadership, platform development, or technology strategy roles, preferably within loyalty, airline, fintech, or e-commerce environments.
- Proven expertise in designing and scaling enterprise-grade digital platforms, with strong knowledge of architecture serverless, APIs, and integrations.
- Deep knowledge of IT governance, cybersecurity, compliance (PCI-DSS, ISO 27001, SOX platforms), and data privacy frameworks.
- Full-stack knowledge with experience in Angular and Node.js
- Experience building and deploying microservices on AWS.
- Strong track record in building and leading high-performing technology teams.
**Benefits You Will Enjoy as #TeamViva**
- Versátil schedule.
- #TheBestAirlineToWork: An incredible work environment.
- Unlimited vacation from day one.
- Savings fund & savings account.
- Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months.
- MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months.
- Life & medical insurance + 24/7 online family medic

📌 Loyalty IT Sr. Manager (Monterrey)
🏢 Viva!
📍 Monterrey