Job Description:
RUI has been a trusted partner in customer experience management for over three decades. We are focused on building strong teams, delivering operational excellence, and creating long-term growth opportunities for our employees. We are seeking an experienced Recruitment Coordinator with strong BPO call center recruitment experience to lead and support our high-volume hiring operations in Mexico City. This role is idóneo for a senior recruiter who is ready to take the next step into coordination and team leadership. The Recruitment Coordinator will continue to execute end-to-end recruiting for agent-level roles while also overseeing the day-to-day activities of the recruitment team. This role will partner closely with Operations and HR to ensure hiring targets, onboarding, and reporting are met efficiently and consistently.
Key Responsibilities
Recruitment & Hiring:
- Execute end-to-end recruitment for high-volume, agent-level BPO roles
- Manage multiple requisitions simultaneously while meeting aggressive hiring timelines
- Screen, interview, and coordinate hiring decisions with Operations leaders
Team Coordination & Leadership:
- Coordinate and manage the daily activities of the recruitment team
- Provide guidance, support, and follow-up to ensure recruiters meet hiring goals
- Assist with training, process alignment, and performance tracking of recruiters
- Act as a point of escalation for recruitment challenges
Reporting & Process:
- Maintain accurate recruitment tracking, reports, and hiring metrics
- Monitor pipelines, conversion ratios, and hiring progress
- Support continuous improvement of recruitment processes and attraction strategies
Collaboration:




- Work closely with HR on onboarding, compliance, and employee documentation
- Partner with Operations to align hiring forecasts and staffing needs
- Support employer branding and creative recruitment initiatives
**Requirements**:
- 5+ years of high-volume BPO / call center recruitment experience
- Previous experience coordinating or leading recruiters (formal or informal leadership)
- Proven ability to hire multiple roles simultaneously under tight deadlines
- Strong organizational, communication, and time-management skills
- Familiarity with the Mexico City labor market and local sourcing channels
- Ability to work fully onsite
- Excellent English communication skills (written and verbal; professional level)
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail, follow-up, and reporting accuracy
- Ability to thrive in an environment with change and ambiguity
Language
- English (required)
What We Offer
- Competitive base salary: MX$28,000 - MX$32,000 gross per month
- Stable, onsite role with growth opportunities
- Fast-paced, results-driven work environment
- Competitive base pay + bonus
- Food vouchers
- All benefits required by law
- Paid time off
- Exciting and collaborative work environment
Work Location
- In person
- 03100, Del Valle Centro, CDMX
- Must reliably commute
Pay: $28,000.00 - $32,000.00 per month
Ability to commute/relocate:
- 03100, Del Valle Centro, CDMX: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Full-cycle Recruitment: 5 years (preferred)
**Location**:
- 03100, Del Valle Centro, CDMX (preferred)
Work Location: In person

📌 Recruitment Coordinator (Colonia del Valle Centro)
🏢 Rui
📍 Colonia del Valle Centro