**Job Description**:
- **
- Job Title: Service Desk Analyst
- City: Guadalajara
- State/Province: Jalisco
- Posting Start Date: 2/5/26
- Job Description:
**JR SERVICE DESK**:
**service Desk / IT Helpdesk Analyst (On-site - Guadalajara, Camino al ITESO) | 24/7 Rotating Shifts | English Required**:
Are you looking to start or grow your career in IT Support? Join our **Service Desk**team and gain hands-on experience troubleshooting real issues, supporting end users,
**Location & Schedule**:
- **On-site role - Guadalajara (Camino al ITESO)**:
- **Availability for 24/7 rotating shifts (schedule may rotate based on business need**
- **SKILLS**
**troubleshooting it issues experience or knowledge**
**Experience**:
**6 MONTH TO 1 YEAR Customer Service skills, helpdesk skills, Troubleshooting, TECHNICAL SKILLS**
**͏**:
**Do**:
- **Be responsible for primary user support and customer service**
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT,



SLA & hitsManage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- **Regular MIS & resolution log management on queries raised**
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
**͏**:
**Deliver**:
**No.**
**Performance Parameter**
**Measure**
- 1.
- Service Desk Delivery
Adherence to TAT, SLA as per SoW
Minimal Escalation
Customer Experience
- 2.
- Personal
Attendance
Documentation etc.
**͏**:
**͏**:
- Mandatory Skills: TIS Service Desk.
Experience: 1-3 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Service Desk Analyst (Guadalajara)
🏢 Wipro
📍 Guadalajara