Company Overview:
DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid Team Overview:
We are looking for a data & execution oriented **leader** to be part of one of the most amazing start-ups in the Food category across LATAM. The Supply Growth Operations team manages the **end-to-end onboarding and the early experience of new couriers**. As a Operations Manager, you will lead projects to boost the **early retention and engagement of new couriers**to efficiently grow our delivery capacity.
You will manage cross-functional projects and align with stakeholders on the funding for your proposed solutions. We expect you to have a strong sense of ownership, leading the team's business operations and driving operational excellence. In addition, this role requires you to collaborate with various teams, such as Marketplace, Product, Marketing and Strategy amongst other teams.




Role Responsibilities:
- **System Ownership**: Leading the early retention business operations, designing experiments and finding opportunities to maximize the courier LTV/CAC ratio;
- **Project Management**: Designing, strategizing, and managing cross-functional projects end-to-end, from strategy to execution;
- **Budget & Alignment**: Taking a core part in budget planning and allocation, aligning resources with evolving business priorities and operational goals;
- **Cross-Functional Leadership**: Leading strategic initiatives with senior stakeholders to ensure cohesive execution and drive alignment.
Role Qualifications:
- **Leadership**: A proactive attitude, taking ownership of projects and leading by example, with strong project and stakeholder management skills;
- **Mindset**: A data-first & curious mindset, with a strong interest in analytics and familiar with experimentation frameworks. Excellent problem-solving skills;
- **Technical Proficiency**: Strong analytical capabilities to turn insights into actionable business outcomes. Proficient in Excel and SQL, Python is a plus;
- **Communication**: Bilingual fluency in English and Spanish and strong storytelling skills;
- **Background**:+4 years of professional experience in consulting, growth, operations or similar roles in tech-driven environments.



Bachelor's degree in Business Administration, Economics, Engineering, Marketing or a related field.
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
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📌 Operations Manager (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc