Job Req Id:

Location(s):
Álvaro Obregón, Ciudad De Mexico, Mexico, Ciudad De Mexico, Ciudad De Mexico, Mexico
**Job Type**:
On-Site/Resident
Posted:
Apr. 30, 2026
**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
**Job Overview**:
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**- Qualifications**:




- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**- Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Generacion de Dasbhoard de Indicadodres, Nível de Servicio de sucursales y metricas de resultados
- Análisis de datos indicadores de servicio y control para toma de desiciones.
- Extraccion de Informacion en SQL
- Programacion de reportes
- Extraccion de informacion SQL/ SAS/ Teradada/ Acces
- Programacion de reportes
- Participar en proyectos e implementacion de mejora de indicadores en procesos de sucursal
- Coordinar acciones para el cumplimiento de los kpi’s de Control y Servicio.
- Elaboración de Presentaciones
- Comunicación con las sucursales sobre los cambios operativos.
- Analisis de Parametrico Planta Autorizada de colaboradores
**Requsitos**
- Experiência en analisis de datos
- Experiência en programacion
- Manejo de SQL/ ACCES/ Teradad/ SAS/ Avanzado
- Experiência en generacion de Dasbhoard.
- Experiência en implementacion de mejoras
- Experiência en control de Indicadores
**Zona de Trabajo**
- Santa Fe
- L-V 9 a 7 con disponiblidad de trabajar un sabado al mes/ Modalidad Hibrida**Job Family Group**:Operations - Core
- **Job Family**: Operations Support
- **Time Type**: Full time
- **Most Relevant Skills**:Please see the requirements listed above.
- **Other Relevant Skills**:For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista de Programacion y Datos (Álvaro Obregón)
🏢 Citi
📍 Álvaro Obregón