**Job Purpose**:
- Main contact for quality-related issues between a company and its customers. They are responsible for ensuring products and services meet customer requirements and standards, handling complaints, and driving continuous improvement initiatives
**Key Job Responsibilities**:
- Act as the primary interface with the customer's quality team.
- Address customer concerns and complaints.
- Provide technical support and guidance to customers.
- Attend customer audits and participate in customer meetings
- Establish and maintain strong relationships with key customer contacts
- Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements
- Ensure customer protection and updating of the daily report in the event of quality failures
- Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
- Monitor scorecard or equivalent Warranty
- Update and analysis of information for TED and special presentation
**Key Performance Indicators**:
- Score Card with customer in green status
- Claims responses time
- TED updated and completed within 60 days
- R/1000 according with YTD goal
**Critical experience required**:
- Dealing with customers
- Problem solving (5Why’s, 8D, Fishbone, 5D)
- Quality tools (Control Plan, PFMEA, MSA, SPC)
- Automotive Industry experience
**Visteon Culture**: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
**Job Snapshot**
- Updated Date
- 26-May-2026
- Job ID
- J10921
- Job Discipline
- Customer Quality
- Location
Planta Chihuahua, Chihuahua, Chihuahua, Mexico
- Employee Type
- Full Time Employees
- Employee Subtype
- Regular