**WE ARE HIRING... JOIN OUR TEAM!** Parts Authority - Chihuahua, Mexico
What makes Parts Authority different is OUR TEAM. Every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of **IMC/PA Customer service and E-Commerce Rep.**
Rotating Schedules: 6:00am - 3.30pm / 7:00am - 4:30pm / 8:00am - 5:30pm / 8:30am - 6:00pm
**Responsibilities**:
- Ensure quality of service for online orders
- Collaborate with vendors to coordinate returns, negotiate credits, resolve order discrepancies and issues with shipping carriers in a timely manner.
- Resolving customer needs via E-mail and phone call
- Constant communication with teams, WHs and customers
- Maintaining track of claims, cancellations, credits and properly follow up as required
- Be proactive to seek opportunity areas.
- Constant monitoring of tools FreshDesk / Source Filter / II Track with mínimal distraction preventing errors.
- Maintain and promote workplace safety.
**Qualifications**:
**Core Competencies**
- Proficient in common computer programs and web browsers (Google Sheet, Gmail, Internet Explorer, Firefox, Chrome, Excel, etc.).
- Exceptional analytical and problem-solving skills.
- High attention to detail and exceptional organizational skills.
- Strong time management and organizational skills, with the ability to effectively prioritize tasks.
- Strong decision-making skills, using logic and sound judgment based on available data.




**Professional Experience & Knowledge**
- Computer Skills
- Excellent interpersonal and customer service skills, Empathetic listening
- Automotive parts knowledge is a huge plus.
- Willingness to take on miscellaneous projects and other duties as assigned.
**Interpersonal & Workplace Skills**
- Excellent verbal and written communication skills.
- Strong ability to follow both written and verbal instructions.
- Capable of working both independently and collaboratively within a team.
- Bilingual, with the ability to read, write, and speak English fluently.
- Punctual and reliable attendance.
- Adaptable and resilient, with the ability to maintain productivity in a changing work environment.
**Benefits**
- Competitive Salary
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- Saving Fund & Food Coupons
- Compensation: $18,500 MXN per month. (Gross salary).
- We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status._
Pay: From $18,500.00 per month
**Experience**:
- customer service or related : 2 years (required)
**Language**:
- Fluent English (required)
Work Location: In person

📌 Customer Care Representative E-commerce (Fraccionamiento Las Lunas)
🏢 Parts Authority
📍 Fraccionamiento Las Lunas